Q: Is there a fee for signing up with your gym?
A: No, we don’t have a fee for joining or terminating a membership at our gym.
Q: Is there a contract?
A: No, we offer all monthly memberships on a month-to-month basis. However, the monthly memberships are setup to automatically charge your credit/debit card on a monthly basis (recurring).
Q: What is a recurring membership?
A: All of our monthly memberships are set up to automatically charge your credit or debit card on the same day as your initial purchase date. For example, if you bought a membership on Wednesday May 9, 2019, you will be charged every month on the 9th of the month. We do this so that we do not have to collect the membership fee from each member individually.
Q: I bought a prepaid membership (3, 6, or 12-month membership). Will my membership be automatically renewed?
A: No, prepaid memberships are not automatically renewed. You will need to purchase a new membership when your prepaid membership expires.
Q: Why do I have to register for an account?
A: The registration process will create an account that you will be used in order to schedule and sign into classes when you are training. Your account is what our membership system will use in order to charge your monthly membership fee. As such, it’s important for you to keep your billing address and credit card info up to date.
Q: How do I manage the information associated with my account?
A: After the registration process you can manage your account using the MindBodyOnline app or by visiting this link: chicagomma.com/shop. Your credentials are the same ones you had supplied during the initial registration process.
Q: How do I upgrade, downgrade, or cancel my membership?
A: All you have to do is simply send an email to email@example.com and tell us what you are trying to do. This will allow us to ensure that our system is charging you the correct membership fee base on what you are trying to do.
Q: Why do you ask for a 30-day notice when cancelling my membership?
A: We ask for an advance notice so that we can properly terminate your membership so that our system does not charge your account. Our system and staff can not base your desire to cancel your membership purely on your attendance. As such, please communicate your membership cancellation via an email message to firstname.lastname@example.org.
Q: Why do I receive an email message that my Automatic Payment Has Failed?
A: Our system will attempt to charge the credit/debit card you have associated with your account each month on the same day as the initial purchase date. You will get an email notification that the attempted charge has failed if your card has expired or if there is insufficient fund in your account. The email message will also have instructions for you to follow in order to update your account information before our system will attempt to charge the card on file again.
Q: What will happen if I don’t correct my credit/debit card info in order to resolve the failed membership payment?
A: After trying to charge your account for 7 times our system will charge the membership fee to your account. This is similar to running up a tab at a bar. We will allow you to train for one week while there is an account balance of one month of membership on your account. This will give you time to update your credit/debit card information or get the issue taken care of. We will also notify you that there is an outstanding balance on your account as well. Your account will be suspended and you will not be allowed to train if your account balance is not paid off after the additional week.
Q: How do I make a payment toward my account balance?
Q: What if I still have more questions that are not covered on this Membership FAQ?
A: The easiest and fastest way to communicate with us is by sending an email to email@example.com and telling us your issue/situation.